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Terms and Conditions

General sales conditions 

Company Information

VOC Distribution BV

SIEGO 1 A 1046 BM Amsterdam

VAT NL857517065B01

Article 1: General provisions

The e-commerce website, a BV with registered office at SIEGO 1 A Amsterdam, BTW NL857517065B01, offers its customers the opportunity to purchase the products from its webshop online.

These Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order through the web store, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other terms. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in advance by in writing.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately.

The price statement refers exclusively to the articles as described verbatim. The accompanying photos are intended for decorative purposes and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on is only bound to an obligation of means with regard to the correctness and completeness of the information provided. is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.

The offer is valid while stocks last and can be adjusted or withdrawn at any time by cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

Article 4: Online purchases

The Customer has the choice between the following payment methods

  • via credit card
  • via bank card

[…] is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved. 

Article 5: Delivery and execution of the agreement

The Delivery Time/Delivery costs are as stated on the website itself.

Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the Customer to

The risk of loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by

Article 6: Retention of title

The delivered items remain the exclusive property of until full payment by the Customer.

The Customer undertakes, if necessary, to point out to third parties the retention of title of, eg to anyone who would seize the items not yet fully paid for.

Article 7: Right of withdrawal

The provisions of this article apply only to Customers who purchase items online from in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, takes physical possession of the first good.

To exercise the right of withdrawal, the Customer must provide via an unambiguous statement (e.g. in writing by post, fax or e-mail) at informing you of its decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.

"The Customer can also electronically complete and send the model withdrawal form or another clearly formulated statement via our website If the Customer makes use of this option, we will immediately send the Customer on a durable data carrier (e.g. by e-mail). e-mail) to send a confirmation of receipt of his revocation".

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.


The Customer must return or hand over the goods to or to without undue delay, but in any event no later than 14 calendar days after the day on which it communicated its decision to withdraw from the agreement to The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer. The costs are estimated at a maximum of approximately EUR 15."

If the returned product is in any way diminished in value, reserves the right to hold the Customer liable and claim compensation for any loss in value of the goods resulting from the use of the goods. by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.

If the Customer has requested that the provision of services be started during the withdrawal period, the Customer will pay an amount that is proportional to what has already been delivered at the time when he has notified us that he is withdrawing from the contract, compared to the full implementation of the agreement.

If the Customer withdraws from the agreement, will refund to the Customer all payments received from the Customer up to that point, including standard delivery charges, within a maximum of 14 calendar days after has received the goods.

Any additional costs resulting from the Customer's choice of delivery method other than the cheapest standard delivery offered by will not be refunded. will refund the Customer using the same means of payment with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

  • service agreements after the full performance of the service if the performance has begun with the express prior consent of the Customer, and provided that the Customer has acknowledged that he will lose his right of withdrawal once the agreement has been fully performed;
  • the supply or provision of goods or services whose price is subject to fluctuations in the financial market on has no influence and may occur within the withdrawal period;
  • the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
  • the supply of goods that spoil quickly or with a limited shelf life;
  • the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • the delivery of goods that are irrevocably mixed with other products after delivery by their nature;
  • the supply of alcoholic beverages, the price of which is agreed upon at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the company has no influence;
  • agreements whereby the Customer specifically requested that you visit it to perform urgent repairs or maintenance;
  • the delivery of sealed audio and sealed video recordings and sealed computer software, the seal of which has been broken after delivery;
  • the supply of newspapers, periodicals or magazines, with the exception of contracts for a subscription to such publications;
  • agreements concluded during a public auction;
  • the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering and services relating to leisure activities, if a specific date or period of implementation is provided for in the agreements;
  • the delivery of digital content that is not delivered on a tangible medium, if the execution has started with the express prior consent of the Customer and provided the Customer has acknowledged that he loses his right of withdrawal (e.g. downloading music, software);
  • the contracts for services for betting and lotteries.


Article 8: Warranty

Under the law of September 21, 2004 on the protection of consumers in the sale of consumer goods, the consumer has legal rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.

To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to Customer's home, Customer must contact Customer Service and return the item to at its expense.

In the event of a defect, the Customer must inform as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement lapses.

The (commercial and/or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless proven otherwise by the Customer.

Article 9: Customer service Customer Service can be reached by phone by email at or by post at the following address Koppelstraat 58, 3650 Dilsen-Stokkem, Belgium. Any complaints can be directed to this.

Article 10: Sanctions for non-payment

Without prejudice to the exercise of other rights available to, in the event of non-payment or late payment from the date of default, the Customer will automatically owe interest of 10% per year on the unpaid amount without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% of the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, reserves the right to take back items that are not (fully) paid for.

Article 11: Privacy

The data controller,, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes.

You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain free written notification of your personal data by means of a written, dated and signed request to, SIEGO 1 A 1046 BM Amsterdam / . If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact, SIEGO 1 A 1046 BM Amsterdam /

We treat your data as confidential information and will not pass it on, rent or sell it to third parties. In case of transfer to third parties: It is possible that the personal data obtained will be passed on to companies collaborating with us: Shopify, related applications.

The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so has no access to your password. keeps online (anonymous) visitor statistics in order to see which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at VOC Distribution, SIEGO 1 A 1046 BM Amsterdam /

Article 12: Use of cookies

During a visit to the site 'cookies' may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

'First party cookies' are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or: a pre-filled form with data that the user has made during previous visits.

'Third Party cookies' are cookies that do not come from the website itself, but from third parties, e.g. an existing marketing or advertising plug-in. eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 13: Infringement of validity - non-renunciation

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

The failure at any time by to enforce any of the rights set forth in these Terms, or to exercise any right hereof, shall never be deemed a waiver of such provision and shall never affect the validity of affect these rights.

Article 14: Change of conditions

These Terms are supplemented by other terms explicitly referred to and the general terms and conditions of sale. In the event of any contradiction, these Terms and Conditions shall prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 16: Applicable law – Disputes

Dutch law applies, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer's place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform (

Appendix 1: Model withdrawal form

Dear Customer, You only have to fill in and return this form if you want to revoke the agreement.


On, SIEGO 1 A 1046 BM Amsterdam / :

I/We (*) hereby give notice to you that I/we (*) revoke our agreement concerning the sale of the following goods/provision of the following service (*):


Ordered on (*)/Received on (*):


Name(s) consumer(s) :

Address consumer(s) :


Signature of consumer(s) [only when this form is submitted on paper]:

Date :


(*) Strike out what is not applicable.